FREQUENTLY ASKED QUESTIONS
Where do you deliver?
We currently deliver within the UK. We hope to expand our shipping options in the future, so stay tuned!
How is my order shipped?
All orders are sent via Royal Mail, ensuring a reliable and efficient delivery service.
Postage costs are calculated at checkout based on your order and location.
We will usually aim to dispatch within 24 hours.
Do you accept returns or exchanges?
At this time, we do not offer exchanges, but we do accept returns on unused items that were purchased within the last 30 days.
If you need to arrange a return, please email us at support@velvetbramble.co.uk, and we’ll be happy to assist you.
Is your packaging recyclable?
Yes! We are committed to reducing waste, and all of our packaging is recyclable.
For some products, such as our sterling silver stitch markers, we use PH-neutral glassine bags to protect them. These are also fully recyclable, offering both protection and sustainability.
How can I contact you?
If you have any questions, we’re happy to help!
You can reach us at support@velvetbramble.co.uk, and we’ll get back to you as soon as possible.
STILL HAVE QUESTIONS?
Send us an email so we can help!